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How difficult is it to operate the printer and software?

Phrozen's printers are renowned for their emphasis on operability and user-friendliness. The printer setup is quite straightforward, and our customers can easily create their first print by following a step-by-step tutorial video available in our resource section.

What would be the appropriate material for my intended application?

At our company, we recognize that each application demands specific materials, whether it's for product design or medical purposes. Our 3D printing resins are tailored to fulfill distinct needs. When producing biocompatible medical devices, it's crucial to adhere to regulatory guidelines by utilizing materials for their designated purpose. We're always available to provide expert advice.

How long is the warranty for the printers?

Your printer is covered by a 12-month warranty, but please note that components such as VAT and LCD screens are classified as "wear and tear" parts and are therefore not covered under the warranty.

How do I replace the film of the resin VAT?

Replacing the film of the resin vat is a straightforward process, and we have provided a tutorial video for your convenience. You can access the video through our resource section by following this link.

Once payment is made, what is the estimated delivery timeframe for receiving my order?

We endeavor to dispatch all in-stock items within 24 hours of receiving payment, and they will be shipped via a next-day delivery service. As soon as your order is dispatched, we will provide you with a tracking number for your convenience.

Would it be possible to have orders shipped to countries outside of the United Kingdom?

Certainly, we offer international shipping services. Please note that shipping charges may vary depending on the items and your destination. For further assistance, please don't hesitate to get in touch with us.

Would it be possible for you to procure a specific type of resin for us?

Certainly, we offer a sourcing service tailored to your specific needs and requirements. From consultation to procurement and stock keeping, we take care of the entire process to ensure you receive the optimal resin for your application.

Do you offer 3D printers that are specifically designed for dental applications?

Yes, we certainly offer a range of digital solutions that are specifically designed to cater to the needs of the dental industry. To explore our offerings, please visit the dental section of our website. Our dedicated dental team would be delighted to assist you with any inquiries you may have.

Where are you located?

We are a distributor and reseller of 3D printing solutions and services, based in London.


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